Specsavers in Newry are now open for a wider range of services following approval from the Health and Social Care Board, having operated an urgent and essential care only service throughout the COVID-19 restrictions.

A wide breadth of optical and audiology services, including eye and hearing tests, contact lens consultations, frame repairs and the sale of glasses, contact lenses, hearing aids and other products, are now available but priority will be given to those with emergency, essential and more pressing clinical needs.

‘With lockdown measures easing, we’ve now extended our services in line with the latest government and health guidelines. This means that, for the first time since lockdown, customers are able to book eye and hearing tests,’ says Newry ophthalmic director Alison Dunne.

To help manage social distancing, stores are encouraging customers to book an appointment in advance by phone or online via

In line with NHS guidance, Specsavers colleagues will use personal protective equipment (PPE) and all testing equipment and frames will be thoroughly sanitised between each patient. New measures will also include restrictions on the number of customers allowed in stores at any one-time, strict social distancing rules and, where possible, card instead of cash payments.

Colleagues at each store will greet customers on arrival and assist them through the new processes, providing reassurance and answering any questions.

‘The Covid-19 pandemic has presented an unprecedented challenge in the management of eye and hearing care,’ says Alison Dunne.

Throughout lockdown we remained open to offer customers essential and urgent care. We are now delighted to be able to expand our services to see a broader range of customers, and to offer eye tests to people in our local communities.

‘We would ask customers to be patient with us as we welcome them back,’ she adds. ‘The guidelines, which are designed to keep customers and colleagues safe, will mean fewer people are allowed in our stores and maintaining high levels of cleanliness may mean testing takes a little longer.

‘But we want to encourage anyone who has had any eye or hearing concerns during lockdown to book an appointment as soon as possible, so our teams can return to providing the highest levels of care locally.’

Customers unable to attend a store can still access care and support through Specsavers RemoteCare video and telephone consultation service, and Specsavers Ask The Expert Facebook group.

For more information or to request an appointment, visit WWW.SPECSAVERS.CO.UK
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