Write a comment
Two Southern Trust cancer services have achieved the highest possible score in the Macmillan Quality Environment Mark and retained the prestigious recognition for another three years.
The Mandeville Unit at Craigavon Area Hospital and the Macmillan Information and Support Centre were both assessed by an independent quality assurance agency and came out on top. The award recognises and celebrates environments that meet the standards required by people living with cancer, championing services that create welcoming, friendly spaces for patients.
To achieve the award, services must meet specific criteria in design and use of space, user's journey, service experience and user's voice. Both facilities were developed as flagship partnerships between Macmillan Cancer Support and the Trust.
The Mandeville Unit opened in 2001 and was the first purpose-built cancer unit in Northern Ireland. The multidisciplinary team of nursing, medical, radiology, pharmacy, admin and support services staff offer specialist services for oncology and haematology patients through outpatient clinics, chemotherapy and supportive treatments. Over the years, the unit has been refurbished twice, including an extension to support increasing numbers of patients, and the service has evolved to meet growing demand and changes in treatments.
Clair Quin, Head of Cancer Services, said the team are particularly proud to receive the Macmillan Quality Environment Mark because it has been designed in collaboration with people living with cancer. "We have a compassionate and highly skilled team of professionals dedicated to continually improving cancer services for patients. Receiving top marks once again is a true reflection of the standards offered by our Mandeville team. Patients can be reassured that they will receive the best possible care and service throughout their cancer journey with the Southern Trust."
The Macmillan Information and Support Service is available to anyone affected by cancer and living within the Southern Trust area. Staff and volunteers at the support and information centres in Craigavon and Daisy Hill hospitals offer a listening ear and signposting to help with financial, emotional and many other practical supports. The service also provides information and support over the phone or by email for those not able to attend in person.
Caroline Hillen, who manages the centre, said they are delighted that a non-clinical team and environment can also be recognised for its crucial contribution to patient wellbeing. "This award inspires us to continue to do our absolute best for people affected by cancer. We greatly value this recognition in demonstrating our commitment to meeting the highest possible standards for cancer care and helping to provide a positive, holistic experience for those affected by cancer."
The award reflects the Trust's ongoing commitment to providing high-quality cancer care in welcoming environments designed with patients at the heart of everything they do.
